General rental conditions
TRAFFIC MEDIA 247 LTD (Rentio247.com)
Calle Clavo 4
031 89 Orihuela Costa,Spain
Email: info@rentio247.com
(hereinafter referred to as the Lessor)
- Scope
The following Terms and Conditions govern the contractual relationship between the Lessor TRAFFIC MEDIA 247 LTD (Rentio247.com) and the relevant Lessee.
The subject of the relevant contract is the rental of the leased items by the Lessor to the Lessee. The rental takes place exclusively on the basis of this rental contract. The Lessor is entitled to change or supplement these Terms and Conditions at any time. The contract language is exclusively English.
- Rental Offer and Conclusion of Contract
The presentation of rented items on the website does not constitute a legally binding offer, but only a non-binding invitation to make a reservation on the part of the Lessor. Errors and omissions in the Lessor's online advertising of items are reserved. For each reservation request, the Lessee will receive an offer, subject to availability, in which all fees, costs and the deposit are listed. The Lessee submits an offer for the conclusion of the rental contract. The reservation is complete after all relevant information has been provided by the Lessee and confirmed by the Lessor and can be made via the Lessor's website. The rental contract is concluded only after the reservation is completed and the reservation confirmation is sent by e-mail. The Lessee assures that all information provided by him for the rental process (for example, name, address, email address, telephone number, bank details, etc.) is true and correct. Changes must be notified to the Lessor immediately.
- Rental Price and Deposit
The rental price corresponds to the time specified in the rental offer.
The rental price is also payable in full if the Lessee's actual and temporary use does not reach the agreed rental period. In such a case, only the timely handing over of the object of the rental is relevant, no later than the beginning of the rental period. The Lessor is entitled to demand a deposit from the Lessee. This is recorded in the offer to the Lessee and is accepted by the Lessee when the rented items are ordered.
The security deposit must be paid before the rental begins. This can be done by paying in advance with SEPA Instant, Revolut or PayPal.
The Lessee will receive the deposit back immediately/no later than 3 hours after return, if he has returned the items from the rental office to the Lessor in an undamaged and clean condition (the Lessor has not objected to their condition). Refunds will be made via bank transfer or Revolut.
In the case of transfers, the Lessee must provide their bank connection for the return of the deposit, or their Revolut ID.
All prices are in Euros (€) and include the statutory VAT.
- Payment
The rental fee must be paid online only, in advance by bank transfer, PayPal or Revolut.
Repairs, cleaning or replacements are usually payable immediately unless otherwise agreed. The Lessor always tries to find a fair solution for both parties together with the Lessee. However, if the Lessee does not show willingness to cooperate and the open claim remains unpaid even after repeated reminders, the Lessor reserves the right to collect claims under private law and, in serious cases, initiate criminal prosecution. If the Lessee is in arrears with payment after sending a reminder, the Lessor is entitled to demand the immediate return of the item or its collection at the Lessee's expense. The Lessor reserves the right to charge interest on late payment of 5% above the base interest rate.
- Handover
Collection takes place at Calle Clavo 4, 031 89 Orihuela Costa and is free with prior reservation.
In the case of delivery to the Lessee's address in the Orihuela Costa and Torrevieja area, delivery is at a flat rate of 13 EUR, including return shipping. Delivery takes place at our collection point from Monday to Sunday - between 9:00 and 20:00 . In the case of delivery to your address, we deliver on the same day with a 2-hour reserve. Example: paid reservation at 16:25 , delivery will then be possible as early as 18:30 .
Different handover and return times are possible by prior agreement. The promise of a handover or rental date is subject to the availability of the subject of rental and the possibility of delivery.
The Lessee agrees to identify the person when handing over the rented items. It is sufficient to show a personal document in the name of the person who made the reservation.
- Rental Period and Return of Items
The rental period starts and ends according to the agreed date of the rental reservation. In case of personal collection, the rented item must be returned to our collection point at Calle Clavo 4, Orihuela Costa by 20:00 . In the event that we collect at your address, it is necessary to return the rented item according to the reservation date. Example: the reservation is scheduled for 18:00, at this time we will deliver the items to your address and at the same time, i.e. at 18:00, we will collect them from you, unless otherwise agreed. Extension of the agreed rental period is not possible. The maximum rental period is 7 days.
If the Lessee does not fulfil his obligations to return on time, a new rental reservation will be calculated according to the applicable tariff. If the Lessee returns the object of the rental before the agreed end of the rental, he is not entitled to a refund of the rent.
After using the item, you can return it free of charge to our address or we will collect it at the address of your choice.
If the goods are returned to us functional and complete, cleaned and dry, any deposit will be returned immediately.
Any fines will be deducted from the deposit.
10 EUR if the rented item was not returned dry.
15 EUR if the rented item was soiled /sand, etc./
Possible damages and incompleteness are assessed on a case-by-case basis.
By completing the reservation, you agree to the rental conditions.
- Defects
The Lessee is obliged to check the completeness, functionality, cleanliness and faultless condition of the rented items immediately after taking over. Rented items are considered to be in perfect condition unless any defects are reported to the Lessor immediately by e-mail with an appropriate photo as proof. Repairs or services carried out on one's own initiative are not permitted and require the consent of the Lessor. Any defect, damage, loss or destruction of items that occur during use by the Lessee must be immediately reported to the Lessor by email. This also applies if, in the Lessee's opinion, the item cannot be used for its intended purpose. In such a case, the Lessor will immediately try to find a solution through technical assistance or possible replacement delivery. Defective items and accessories must be returned to the Lessor without exception. The Lessee is obliged to prove the theft or loss of the rented items from the Lessee's possession and report them immediately to the state investigative authorities and the Lessor. If the rented item shows obvious signs of use or damage at the time of loan, which would impair its functionality, but does not impair its value, these will be documented and recorded by the Lessor.
- Obligations of the Lessor
The Lessor undertakes to hand over the rented items to the Lessee on time so that the rental can begin on time. In addition, the Lessor undertakes to make available the rented items in a technically flawless, usable condition, including the agreed accessories. In the event of problems, the Lessor undertakes to provide instructions and resolve the situation to the satisfaction of the Lessee to the best of his ability after an e-mail notification during his working hours.
- Obligations of the Lessee
The Lessee undertakes to treat the rented items with care and only use them in a normal way.
Before using the rented item, the Lessee is obliged to inform himself about proper and correct use in accordance with the relevant safety requirements and to ensure this. The Lessee is liable for any damage resulting from misuse, negligence, gross negligence, force majeure or theft. The Lessee is responsible for the safety of the rented item and must take appropriate security measures so that the item cannot be stolen. All operating costs for the duration of the rental shall be borne by the Lessee. The rented items must be returned, including the accessories (including the item's packaging), by the agreed date as they were originally handed over.
- Lessee's Liability
The Lessee is responsible for the deterioration, loss or destruction of the rented items, which he culpably caused during the contractually agreed period of ownership or in the case of an unauthorized extension of the period of ownership. The Lessee is also liable for damages caused by inappropriate packaging, return transport or late return due to fault. The Lessee is responsible for the rented item itself, for lost accessories, as well as for the object's packaging. If due to the Lessee's fault the object of the rental cannot be used further, the Lessee will be sent a corresponding subsequent invoice.
- Transfer of Risk
The risk is transferred to the Lessee as soon as he leaves the Lessor's premises or takes over the object of the rental from the Lessor.
- Delivery Problems
If the rented item cannot be delivered or there are other delivery problems, the Lessee will receive their money back. However, there is no additional/other assumption of damage/payment by the Lessor. If the Lessee provides an incorrect address to which the Lessor cannot deliver the rented item and the Lessee does not collect the rented item, no refund will be made. This does not apply if a refusal to take over has been agreed with the Lessor.
- Claims for Damages and Disclaimers
Legal regulations apply. The Lessor's liability is limited to the rent paid by the Lessee. This applies to all claims against the Lessor, regardless of where these claims come from. Claims for damages by the Lessee, regardless of the legal reason, in particular due to poor performance, breach of secondary obligations and fault in conclusion of a contract, as well as tort are excluded, unless the damage was caused intentionally or through gross negligence. The Lessor assumes no liability or obligation to pay damages for damage and consequential damage. The exclusion of liability applies in particular to the non-conclusion of the rental contract due to force majeure, damage or total failure of the rented item during transport or at the Lessee's premises, as well as unavailability due to the late return of the items by previous Lessees. Likewise, the Lessor assumes no liability for malfunctions or total failure of the rented property and any resulting consequential damage, whether direct or indirect, including loss of earnings or profit. Liability of the Lessor for property damage and personal injury that could result from the rental use is excluded. The Lessor also accepts no claims for damages in the event of late delivery or non-delivery by the transport company. The Lessor is not liable if, after consultation with the Lessor, a rented item proves to be unusable for the purpose intended by the Lessee. After consultation, the Lessee must find out for himself whether the rented item is really usable and compatible for its purpose. The Lessor is not liable for the loss of data that may arise when using the rented items. The Lessee must ensure adequate data backup. The Lessor is not liable for any damage caused to the customer's property or for consequential damage when supporting the Lessee in loading or assembling rented items.
- Repairs
If the Lessee returns the rented item defective or without essential accessories for use, the deposit that may have been charged will be initially withheld. The Lessor has the right to professionally repair the rented item or to purchase replacement equipment if repair is impossible or uneconomical. If the repair is carried out by the hirer, this will be charged at an hourly rate of 25 EUR per hour, as well as the cost of any spare parts or repair materials that may be required. The cost will be charged to the Lessee or deducted from any available deposit. If the deposit exceeds the cost of repair or the replacement value of the rented items, the Lessee will refund the difference. This does not apply if the Lessee reports the defect to the Lessor immediately after taking over and is therefore not responsible for it.
- Cleaning
If the Lessee returns the rented item or essential accessories in an unacceptable condition, in which it cannot be rented to a subsequent Lessee without cleaning, drying or other measures to make it usable again, he has to pay for this expense if this condition is not already existed upon delivery (see the point 7: “Defects”).
This also applies to non-compliance with the usage, cleaning and maintenance instructions on the reservation or in the operating instructions. The effort will be calculated according to time and material requirements and will be charged at an hourly rate of 25 EUR gross per hour if the effort is more than 10 minutes. In this case, proof images are made for documentation and sent to the Lessee as proof together with the subsequent calculation.
The Lessee must pay this immediately. If there is a possible deposit, the amount will be deducted from it.
- Cancellation and Changes to the Reservation
The Lessee can cancel or change reservations that have not yet been paid free of charge, unless payment is made on account. In this case, the Lessee undertakes to inform the Lessor as soon as possible so that he can react accordingly and rent the rented item further if necessary. If the reservation has already been paid or was made on account, the cancellation by the Lessee will result in a refund, whereby the cancellation fee will be deducted. This is a flat rate of 10 EUR processing fee plus 50% of the total amount minus any deposit. The remaining difference will be refunded to the Lessee immediately after cancellation by way of the original payment. Alternatively, the Lessee can have the rental period changed free of charge, depending on availability, or have the full amount credited to his customer account as a credit for future rentals. Reservations that have already been transferred or sent can no longer be cancelled. Changes to reservations are usually possible without any problems and free of charge after prior agreement. If the changes are massive, repeated or relate to invoices that have been in existence for a long time, the Lessor reserves the right to refuse this and, if necessary, to charge for this expense additionally.
- Termination of the Contract
If the Lessee fails to meet essential contractual obligations, the Lessor may terminate this contract. This applies especially if he does not respond to the identification of the person. If the Lessor does not fulfil his contractual obligations, the Lessee can terminate the contract. This applies in particular to failure to deliver the rented item on time.
- Identification of the Lessee
The Lessee must be fully legally competent. When picking up the rented item or delivering items from the rental office, it is necessary for the Lessee to present a valid ID card or other legally valid identity document in order to avoid possible fraud attempts. The provision of proof of identity is voluntary and can be avoided by paying an additional deposit by arrangement.
- Reservation of Proprietary Rights
The leased objects remain the property of the Lessor with all their components. Pledge, assignment as security, sale or transfer of the leased items is not expressly permitted.
- Applicable Law and Jurisdiction
These Terms and Conditions and the entire legal relationship between the Lessor and the Lessee are governed by the laws of Spain.
Any changes or amendments must be made in writing.
- Severability Clause
Should any provision of this Agreement be determined to be void, invalid, unenforceable or illegal for whatever reason, such provision(s) shall be null and void; provided, however, that the remaining provisions of this Agreement shall be unaffected thereby and shall continue to be valid and enforceable. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.
- Data Protection
The Lessee agrees that the Lessor stores his personal data received within the framework of the business relationship and does not pass them on to third parties. The data is stored in accordance with legal regulations. For contract processing and for technical support of the services or functionalities used by the Lessee, the Lessee's data can be transmitted to commissioned companies as part of order data processing. Further information can be found in the information on data protection.
If you have any questions or have any doubts, you can contact us at any time.
Just write us an email or send us a message via WhatsApp. Alternatively, you can use our contact form.